I was endeavoring to send money to my grandson and was put on keep at the least 6 to seven periods. I was asked questions which were not pertinent to my transaction.
I despatched funds on 07/01/17 and receiver has not receive them, MoneyGram said which the bank has not take the funds and ready on them to respond, but within their tracking system it states processing and when I talk to purchaser service they stated the fund wasn't despatched. I was instructed that inside department has my information and somebody will likely be Speak to me before long.
Went to Walmart to pick up a money transfer which was from the US. They informed me which the cash had been on hold and they'd to call MoneyGram. To make a long story shorter they reported they had been uncomfortable give ME the resources.
Even the Payko Internet site went down for a number of times amongst the time this post was prepared and its publication.
Shopper service says they don't have any information but to get my mother contact them for information. How Is that this different than me calling? I requested for customer rep supervisor, (Diego?) he got angry and says to phone a similar amount back. I asked for a far more direct line that my mother can connect with and he or she doesn't communicate English, response is they may have translator. I requested how can they even validate that It really is my mother standing close to me versus me contacting in her behalf as I'm purported to be the receiver.
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On the MoneyGram Web-site, they say which the receiver need to have the reference code and their ID in order to pick-up your money.
Tried using the following day just after 24hrs experienced lapsed, same script, failed to take my ID, spoke to get in touch with centre again, this time the person was Russian??? Pretty obscure, rude unhelpful and intense. Could not care considerably less re: my plight, that I required the money to pay bills and buy food items. Was suggested to organise the sender to terminate the MoneyGram, which I'd already worked out without this advice, then, the second nightmare begins, the sender is currently not able to cancel the Moneygram, as allegedly, their systems are down.
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I've been striving for a while to obtain my MoneyGram account as their telephone automation just looped Once i tried to chat with 1 of their advisors. After i did get as a result of, it had been to one of many get in touch with centres who ended up international and could not recognize me And that i nonetheless never received access to my account as my login and password just wouldn't work.
+Specifications range by country. Remember to check with your neighborhood MoneyGram agent for facts about their process and techniques.
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